Wegocap Privacy Policy — Your Data Is Safe With Us

1 Introduction

Wegocap (referred to herein as "we", "us", or "the platform") is a trusted online gaming platform for players in Bangladesh. We understand that your personal data is valuable, and protecting it is our responsibility.

This privacy policy explains what data Wegocap collects, why it is collected, how it is used, and how it is kept secure. By creating an account on Wegocap, you agree to this privacy policy.

2 What Information We Collect

Wegocap collects only the information necessary to deliver services, ensure security, and meet legal obligations. The table below gives a clear picture of what we collect and why:

Some information is mandatory — such as your name, mobile number, and documents required for age verification. Without these, it is not possible to create an account on Wegocap. Other information is optional, though providing it helps us deliver a better experience.

3 Purpose of Data Collection

Wegocap uses your information for the following specific purposes:

• Account Management: For managing registration, login, and all account-related activities.
• Financial Transactions: For accepting deposits, processing withdrawals, and maintaining transaction history.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: For providing information to regulatory authorities when required.
• Customer Support: To resolve your issues quickly and provide personalized support.
• Promotional Communications: To keep you informed about bonuses, offers, and updates with your consent. You can opt out of these communications at any time.
• Responsible Gaming: To monitor your gaming habits and issue alerts when needed.
• Platform Development: To analyze overall user experience and improve service quality.

4 Data Sharing Policy

Wegocap does not treat your data as a commercial asset. We may share information only in the limited, specific circumstances outlined below:

• Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, or Rocket.
• Technology Partners: Cloud and hosting service providers used to operate the platform are bound by strict confidentiality agreements.
• Law Enforcement: Information may be disclosed as part of a court order or valid legal process.
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred — but you will be notified in advance.

All third-party partners are required to comply with Wegocap's strict privacy standards. Any breach of contractual terms will result in immediate termination of the partnership.

5 Cookies & Tracking

Wegocap uses cookies to make the platform more user-friendly. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for core platform functionality, such as maintaining login sessions.
• Performance Cookies: Used to analyze platform usage and identify issues.
• Functional Cookies: Remembers your preferences, such as language settings.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Security Measures

Wegocap follows the highest industry standards to protect your data. Our security measures include:

• SSL/TLS Encryption: All website and app traffic is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information stored in our database is kept in encrypted format.
• Firewall: An advanced firewall system prevents unauthorized access.
• Regular Audits: Independent cybersecurity experts conduct regular audits of our systems.
• Two-Factor Authentication: Two-step verification is used for all critical actions.
• Staff Training: All staff are trained to comply with our privacy policy.

7 Data Retention Period

Wegocap retains your data for as long as necessary. Below are the retention periods for different types of information:

• Account Information: For the duration of active account use and up to 5 years after closure (as required by law).
• Financial Transaction Details: Up to 7 years, as required by legal obligations.
• Customer Support Contact: 2 years from the date of last contact.
• Cookies & Session Data: Up to 30 days from the end of a session.

Once the retention period expires, your data is automatically deleted through a secure process. You may also request early deletion, though some data may not be removable before the set period due to legal obligations.

8 Your Rights

Wegocap believes you have full ownership of your personal data. You have the following rights:

To exercise any of the rights above, please contact our support team. We will respond to your request within 30 days.

9 Children's Privacy

Wegocap strictly prohibits access to its platform by anyone under the age of 18. Age is verified at registration, and any account found to belong to a minor is closed immediately.

If you become aware that a minor is using our platform, please contact our support team immediately. We will close the account and delete all associated data.

10 Policy Updates

Wegocap may update this privacy policy from time to time. When changes are made, we will take the following steps:

• A notice will be sent to your registered email at least 14 days before any changes take effect.
• A notification will be displayed on the platform homepage.
• For significant changes, you will be asked to consent to the updated policy at the time of login.
• Archived copies of previous policies are retained and available upon request.

Continued use of the platform after changes take effect constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

11 Contact

For any privacy-related questions, requests, or complaints, please contact us:

Our privacy team processes requests 7 days a week. An initial response is typically provided within 3 business days, with full resolution within 30 days.

Including your account ID and registered mobile number with your request will help us process it faster. Wegocap is always committed to protecting your privacy.